Vice President, Customer and Stakeholder Engagement
Todd Dettling is the Vice President, Customer and Stakeholder Engagement for FortisAlberta. In this role, he champions customer service excellence for more than half a million electricity distribution customers in the province and leads the company’s charge to ensure readiness for emerging customers seeking connection to the electricity grid. He oversees multiple customer-facing departments, including FortisAlberta’s customer care centre, new connections team, and municipal and key account stakeholder relations departments. Mr. Dettling brings more than 30 years of experience in the utility industry in Alberta and has held a number of senior leadership roles and has been instrumental in leading operational changes to enhance the customer experience. He is a graduate of Civil Engineering Technology at the Northern Alberta Institute of Technology and a graduate of the Queen’s University Executive Program in General Management.